route

how do I purchase Route protection?

In your checkout, there is a checkbox to turn Route shipping protection on or off. Turn on Route to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

how do I file a claim with Route?

Click here to file a claim. Please note that you’ll only be able to file a claim if you purchased Route when placing your order.

what does Route cover?

Route.com covers your order for loss, damage, theft, wrong items, defective items and missing items.

how much does Route cost?

Order Protection can cost between $1.95 - $140.00 depending on the value of your order.

how long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. Route.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn't add Route to my order, but I need to make a claim.

If you chose not to purchase Route at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us by calling 1-855-473-2286 or emailing [email protected].

how long do I have to make a claim?

You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.