orders

how do I place an order?

Orders can be placed directly through our website www.sanitas-skincare.com

I'm having trouble placing my order.

Oh no! We’re sorry you’re having trouble and want to help get your order placed ASAP. Here are a few things you can try:. If you continue to have trouble, email us at [email protected] so a member of our customer service team can help.

why do I no longer receive foil samples with my order?

As a part of our commitment to sustainability and our promise to reduce, reuse and recycle, we no longer manufacture foil samples. These little sachets have a big impact on the environment and contribute to the contamination of our waterways and food

how do I use a promotional code?

Ready to grab a good deal? We’re excited for you! To use one of our promo codes, simply enter the code in the available spot in the shopping cart or at checkout.

I’m having trouble with a promo code.

We don’t want you to miss out! Here are a few reminders to help:. If you continue to have trouble with your promo code, reach out to our customer service team at [email protected] so we can help.

can I place a back order?

We currently don’t accept back orders for out-of-stock items.

I want to cancel my order.

Unfortunately, once an order is placed, it can’t be canceled, but if you’d like to return your item(s), please follow our return policy instructions.

can I alter my order?

Unfortunately, once an order is placed, it can’t be altered, but if you’d like to return your item(s), please follow our return policy instructions.

do you have a maximum purchase policy?

Unless you have an established Sanitas professional account, orders are limited to six units of any item.

what payment options do you accept?

We accept the following forms of payment:

how can I use Afterpay for my order?

You’ll see Afterpay automatically appear as a payment option for any order over $35.00 as long as it does not contain subscription items. Just select the ‘installments by Afterpay’ option on the payment page during checkout. You’ll see a page that te

tell me about sales tax + retail delivery fees.

All orders placed with us will be subject to sales tax based on the tax code of the state and city where the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on y

how will I get refunded for returned items?

Once your return request is received and approved, you’ll receive an email notification. All returns will be refunded to the original form of payment, minus any shipping charges. Returns are processed within 72 hours, and once your return has been pr

what is Order Protection?

OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can qui

how can I confirm that you have received my online order?

When you place an order online, you should receive an email confirmation. If you do not receive this confirmation:. If you continue facing issues or have any concerns, please reach out to our customer service for assistance.

can I pick up my order directly from your warehouse?

Currently, we do not have a location open to the public for order pick-ups. However, we encourage you to:. If there are no local options available, please place your order through our website www.sanitas-skincare.com.

what is the order processing time?

Orders are processed Monday - Friday, 9 am to 4 pm MST, excluding holidays. Please allow up to 2 - 3 business days for processing.