shipping + returns

what are your shipping rates?

Currently, our shipping rates are as follows:

will I get a shipping confirmation?

Once your order has been processed and shipped, you will receive a Shipping Confirmation email with tracking information so you can check the status of your order.

what are your typical transit times for ground shipping?

Shipping times vary by location and also time of year. Generally, orders shipped within the continental US will arrive within 6-8 business days but can take up to 10 business days. Orders shipped to Alaska and Hawaii can take up to 14 days. We cannot

do you offer international shipping?

International shipping is not available at this time, including APO locations outside the United States.

what if I entered my shipping address incorrectly?

It’s very important that you double-check your shipping address before you confirm your order at checkout, as we can’t be responsible for incorrect addresses. If you realize you entered the wrong address before you receive a shipping confirmation for

what if my product arrives with damage?

If you opted in for Order Protection, please file a claim here. If you have declined Order Protection, packages damaged in transit must be reported within 10 days of delivery. Photo evidence of damage is required and we are not responsible for minor

what about lost or missing packages?

If you have opted in for Order Protection, please file a claim here. If you have declined Order Protection, unfortunately, we can’t take responsibility for lost or missing packages, and you’ll be responsible for working directly with the shipping car

tell me about your return policy.

If you are dissatisfied with your product for any reason, product return(s) will be accepted up to 30 days from delivery for a full refund (minus any shipping charges and/or external fees) to your original form of payment. Your return package must be

what packaging are products shipped in?

We ship the majority of our orders in an eco-cycle paper mailer padded with paper fibers. This is made from recycled materials to further support our sustainability promise. Please open the mailer using the convenient pull tab to avoid spillage of th